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| Those Frequently Asked Questions - WebSite
Hosting
Below is a list of questions that our hosting customers ask
us frequently.
- 1. General Questions
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2. Mail-
- 3. Domain Name
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- 4. FTP
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- 5. Troubleshooting
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1. General Questions
- 1.1. What is the difference
between Unix accounts and Windows accounts?
- Unix provides secure and reliable environment perfect
for most of the hosting needs, but sometimes you want to
take advantage of some Windows applications such as MS Access,
ASP scripting. For that you might want to use NT.
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- 1.2. What do I need to
use web hosting services?
- Web browser and Internet connection is all that is needed.
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- 1.3. How do I change my
billing information?
- Simply click here and you will be re-directed to a dorm
data area where you can submit your new billing information.
Please assure all fields are completely and accurately filled
out. Once completed, click "submit" and you will
receive a confirmation request and once you confirm it,
you are DONE!
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- 1.4. How do I change my
contact information?
- Simply click here and you will be re-directed to a dorm
data area where you can submit your new billing information.
Please assure all fields are completely and accurately filled
out. Once completed, click "submit" and you will
receive a confirmation request and once you confirm it,
you are DONE!
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- 1.5. Can I accept credit
card on my site? Will it be secure?
- Yes, but you must provide your own processing services
(2Checkout, ReveCom, etc.). cPanel supports secure transaction
protocol, such as SSL.
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- 1.6. What is SSL?
- The SSL security protocol provides data encryption, server
authentication, message integrity, and optional client authentication
for a TCP/IP connection. Because SSL is built into all major
browsers and web servers, simply installing a digital certificate
turns on their SSL capabilities.
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- 1.7. I lost my password,
what should I do?
- Go to the control panel site. Click on the link "forgot
your password", it is usually located bellow the login box,
and follow the instructions. If all else fails, send us
an email and oince we confirm your email address (associated
with your account) we will reset and forward you a new email
address.
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- 1.8. What happens if I
excess my data transfer limit?
- Any data transfer in excess of plan threshold will be
charged and billed to your credit card (per TOS) at the
end of the billing period.
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- 1.9. Can I purchase additional
disk space?
- Additional disk space may be purchased by contacting us
via eMail.
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- 1.10. What happens if
I purchase additional products in the middle of the month?
- Any additional resource purchases will be pro-rated accordingly.
The charge will be calculated based on the date when the
resource was purchase to the end of the billing cycle.
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- 1.11. Does cPanel include
e-mail management?
- Yes. cPanel provides a complete solution with auto-responders,
POP3 e-mail accounts with catch all accounts and e-mail
aliases, mail forwarding and mailing lists. Web-based e-mail
with filters, folders and attachments.
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- 1.12. Does cPanel support
domain name registration?
- No.
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- 1.13. Can users set up
accounts as virtual and non-virtual hosting?
- No.
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- 1.14. Can a user who
already has an account set up another virtual domain name
pointing to the same account
- Yes, via domain name aliasing. DNS configuration will
have to be completed manually by the user.
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- 1.15. Do you offer a
shopping cart?
- Yes. Two seperate types actually, Interchange Cart and
Agora Cart, are offered with your hosting account and are
located within cPanel.
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- 1.16. Do you provide
web site statistics?
- Yes, you will have access to the webalizer statistics
through the control panel.
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- 1.17. Do you provide
referral logs?
- Referral logs contain information of the web site from
which visitors reached your page. Using this information
you can optimize your advertising efforts and increase traffic
to your site. The logs can be turned on from the control
panel.
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- 1.18. Is FrontPage supported?
- You can install or remove FrontPage extensions from the
control panel. The extensions are required if you want to
use FrontPage to publish your site, or run tools supported
by FrontPage.
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- 1.19. Do you support
third-level domains or sub domains?
- Yes, you can add as many levels of sub domains as your
plan allows. You can also create aliases for sub domains.
This all is available through the control panel.
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- 1.20. Can I use my own
scripts?
- Yes. CGI, and PHP support will be included into your accounts
if you enable support for these scripts in your plans.
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- 1.21. Can I manage my
site from anywhere?
- You can access and manage your site from any computer
that has Internet connection and a web browser using cPanel.
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- 1.22. Can users set password
protection to their files and directories?
- Yes.
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2. Mail
- 2.1. How do I set up an e-mail account
to forward to another account?
- E-mail forwarding allows you to automatically forward
e-mails that come to a particular e-mail address at yourdomain.com
to any other address on Internet. Please see the tutorial
located within your control panel in the "E-Mail"
area.
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- 2.2. I have difficulties in retrieving
mail using Netscape. I can't log into my mail account because
the account user name now takes the form of the full e-mail
address.
- Write mail server login name in the Netscape preferences
with the % character instead of the @ sign, e.g. login:
username%domain.com
- 2.3. I can't send mail with Outlook
Express. I get a rcpthosts error.
- You need to check your pop3 box before sending mail trough
the server. When the POP3 box is checked, you can send emails
within the next 15-30 minutes.
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- 2.4. How do I get FormMail working?
- It's a perl script. You need to add .pl as extention for
CGI. You can find more detailed information within the control
panel in the "CGI" section.
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3. Domain Name
- 3.1. What is a domain name?
- Domain names are the familiar, easy to remember names
for computers on the Internet (such as internic.net). They
correspond to a series of numbers (called Internet Protocol
numbers) that serve as routing addresses on the Internet.
Domain names are used generally as a convenient way of locating
information and reaching others on the Internet.
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- 3.2. What does "register a domain
name" mean?
- The Internet domain name system (DNS) consists of a directory,
organized hierarchically, of all the domain names and their
corresponding computers registered to particular companies
and persons using the Internet. When you register a domain
name, it will be associated with the computer on the Internet
you designate during the period the registration is in effect.
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- 3.3. How can I get a domain
name in .com, .net or .org?
- eDesigns provides an easy way to register .com, .net or
.org domains.
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- 3.4. What is involved in registering
a domain name in .com, .net or .org?
- To register a domain name, you will be asked to provide
the registrar you select with the various contact and technical
information that makes up the registration. At eDesigns,
we will gladly guide you through the process, and will make
it extremely easy. We will automatically contact the registrar,
who will then keep records of the contact information and
submit the technical information to a central directory
known as the "registry." This registry provides other computers
on the Internet the information necessary to send you e-mail
or to find your web site. You will also be required to enter
a registration contract with the registrar, which sets forth
the terms under which your registration is accepted and
will be maintained.
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- 3.5. Will my name and contact
information be publicly available?
- Yes. Information about who is responsible for domain names
is publicly available to allow rapid resolution of technical
problems and to permit enforcement of consumer protection,
trademark, and other laws. The registrar will make this
information available to the public on a "Whois" site.
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- 3.6. How long does a domain
name registration last? Can it be renewed?
- With eDesigns, we provids you with the ability to register
and renew the domain registrations in one-year increments,
with a total registration period limit of ten years.
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- 3.7. How much does a domain
name registration name cost?
- The prices vary depending on the domain type/term you
select.
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- 3.8. How long does it take to
register or transfer a domain name?
- It will take you just a few minutes to register/transfer
a domain, but it might not be available on the Internet
for up to 48 hours. This is due to the fact that Internet
DNS databases are updated only once a day, causing the delay.
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- 3.9. Someone else has registered
by company's name as a .com domain name. What is the process
for resolving my complaint?
- All ICANN-accredited registrars follow a uniform dispute
resolution policy. Under that policy, disputes over entitlement
to a domain-name registration are ordinarily resolved by
court litigation between the parties claiming rights to
the registration. Once the court rules who is entitled to
the registration, the registrar will implement that ruling.
In disputes arising from registrations allegedly made abusively
(such as "cybersquatting" and cyberpiracy"), the uniform
policy provides an expedited administrative procedure to
allow the dispute to be resolved without the cost and delays
often encountered in court litigation. In these cases, you
can invoke the administrative procedure by filing a complaint
with one of the dispute-resolution service providers listed
at http://www.icann.org/udrp/approved-providers.htm. For
more details on the uniform dispute resolution policy, see
http://www.icann.org/udrp/udrp.htm.
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- 3.10. What are the rules for
registration of .net and .org names?
- They are the same as for .com. Traditionally, however,
names in .net have been used by organizations involved in
Internet infrastructure activities and .org is frequently
used by not-for-profit organizations.
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- 3.11. Are .com, .net, and .org
domain names available for registration on a global basis?
- Yes. The .com, .net, and .org domains are available for
registration by Internet users across the globe. ICANN-accredited
domain name registrars are also located in various countries
around the world. To view the InterNIC list of domain name
registrars by country, click here.
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- 3.12. I've seen domain names
ending with two-letter combinations, like .uk. What are
the rules for registering in these domains?
- Two letter domains, such as .uk, .de and .jp (for example),
are called country code top level domains (ccTLDs) and correspond
to a country, territory, or other geographic location. The
rules and policies for registering domain names in the ccTLDs
vary significantly and some are reserved for use by citizens
of the corresponding country. You should check with the
registrar offering ccTLD registration services regarding
the specific terms and conditions for registration. cPanel
supports hosting of such domains.
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- 3.13. What is a stopgap domain?
- A stopgap domain alows to create hosting if you don`t
have any domain name. If you register with a stopgap domain,
you will get a domain name like "loginname.u1.your-base-domain".
You can create your own web-site and access it with either
the IP (if the IP is dedicated) or the above domain name.
This kind of domain doesn`t have any registration records
in the DNS.
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4. FTP
- 4.1. Anonymous FTP users don't see the
content of my directory.
- Anonymous FTP users can't enter your root directory. They
can enter only the directory you dedicated for anonymous
ftp users.
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- 4.2. How come my virtual FTP users can
browse my root directory?
- Your virtual FTP users can have access to more than one
virtual FTP directory, so you need to allow them to enter
the root dir. You can use FTP subaccounts to restrict their
access to only one directory.
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5. Troubleshooting
- 5.1. When I'm trying to
connect to my account using FTP, the system doesn't respond
for some time and then logs out with an error.
- Use FTP active mode (disable passive). It is in your computer's
FTP configuration.
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- 5.2. My webalizer doesn't
work. What's the problem?
- One possible reason can be that you are approaching your
disk quota. Webalizer needs at least 2 MB unused disk space
to function properly.
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